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etherXEN IP Connectivity

Guaranteed bandwidth, IPv4/IPv6 support, and flexible pricing

etherXEN Privateline

Flexible and competitive, the KVH Internet Access Service meets market demands of the new Internet era. Backed with a high-capacity backbone network, this service provides a one-stop solution for access circuits and Internet access. Available for IPv4 and IPv6, this service creates the best possible Internet connectivity environment to meet customer demand.

Customer Benefits

  • One-Stop Service Offering

    • One-stop solution including everything from access circuits to internet connectivity
    • For access circuits, etherXEN 1M – 1G (Ethernet connectivity) is provided
  • Flexible Service Options

    • From 1Mbps to 1Gbps, a variety of choices are available. Pricing can be fixed or usage-based.
    • IPv4 or IPv6
    • Static Routing or Dynamic Routing
  • Service Level Agreement

    SLA: service delivery, fault handling, availability and network latency


  • Dependability and Flexibility

    With the business originally starting in Japan, KVH has inherited the Japanese culture of focusing on serving customers to their complete satisfaction. By focusing on serving the financial services industry, one of the most dynamic and demanding industries, KVH has made flexibility its key hallmark and differentiation in its services.

  • Guaranteed Performance

    Customer-centric SLAs are strictly enforced to guarantee specifications on latency, service delivery, operational response, and more.

  • 24×7 Bilingual Service Desk and Support

    KVH supports all services with bilingual support in Japanese and English, and also in other languages depending on the service and market. With smooth communication throughout all interactions with the Operations, Sales, Service Desk, and Management Teams, solutions are developed and implemented to customers’ exact specifications, and issues that arise are resolved as efficiently as possible.

Bandwidth-Guaranteed Type

Type DC-ISP (Data Center, Internet) On-Net ISP (Broadband Internet Access Service)
Interface 10BASE-T
Speed 1,2,3,4,5,6,7,
700Mbps, 1Gbps
(10G: case-by-case basis)
700Mbps, 1Gbps
(10G: case-by-case basis)
Supported Address Architecture IPv4 IPv6
Routing Static or BGP4(+)
Price Structure Fixed or Usage- Based
Service Areas Within KVH Data Centers TDC1, TDC2, TDC3 in Tokyo and ODC1 and ODC2 in Osaka Tokyo, Kanagawa, Chiba, Saitama, Osaka, Kobe

Best Effort Type

Type On-Net ISP (Shared Internet Access 100Mbps Service)
Interface 100BASE-TX
Speed 100Mbps (Bandwidth shared by 10 users)
Supported Address ArchitectureIPv4
Routing Static
Price Structure Fixed
Service Areas Tokyo, Kanagawa, Osaka, limited part of Kobe

KVH ISP Access Monthly Calculated Latency

Year / Month Mean Value (ms) Availability
2015 / 02 5.25 100%
2015 / 01 5.32 100%
2014 / 12 5.19 100%
2014 / 11 5.31 100%
2014 / 10 5.30 100%
2014 / 09 5.58 100%
2014 / 08 5.74 100%
2014 / 07 6.01 100%
2014 / 06 6.49 100%
2014 / 05 6.58 100%
2014 / 04 6.34 100%
2014 / 03 6.21 100%
etherXEN IP Connectivity - Use Case/Diagram

For more information about KVH services or to speak to a KVH sales representative, click on the 'Contact Us' button below to get in touch with your local office.